Terms & Conditions

General Terms & Conditions

• The primary guest must be at least 18 years of age to be able to check into the hotel.
• It is mandatory for guests to present valid government issued photo identification at the time of check-in. According to government regulations, a valid Photo ID must be carried by every person above the age of 18 staying at the hotel. Without original copy of valid ID, the guest will not be allowed to check-in.
• Pet Policy varies by property. Registered service animals are allowed at the property.
• Smoking is only permitted in designated smoking rooms and/or smoking areas within property premises. A damage fee will be automatically charged for failure to adhere to this policy.
• By providing your cell phone/mobile phone number or email id, you express consent to be contacted by COZINN, our agents, representatives, affiliates, or anyone calling on our behalf for any and all purposes arising out of or relating to your reservation. You agree that we may contact you in any way, including SMS messages (including text messages), calls, emails, using prerecorded messages or artificial voice, and calls and messages delivered using auto telephone dialing system or an automatic texting system
• Guests may be contacted closer to their check-in date to confirm the arrival status or arrival time through calls, emails or messages. In case, we do not receive a response from the guest after multiple attempts, the booking may be put on hold or cancelled. In case of availability, COZINN will try to reinstate your booking when you contact us back or make a payment through our multitude of payment options.
• If you cancel a Booking or don’t show up, any cancellation/no-show fee and any refund will depend on our cancellation/no-show policy.
• Some Bookings can’t be cancelled for free, while others can only be cancelled for free before a deadline depending on the applicable cancellation policies.
• Any change from your end in the reservation, be it number of guests, dates, types of rooms/property, extra services etc. might accompany extra charges and will always be subject to availability and feasability.
• If you book a Travel Experience by paying in advance (including all price components and/or a damage deposit if applicable), we may cancel the Booking without notice if we can’t collect the balance on the date specified. If we do cancel, any non-refundable payment you’ve made will only be refunded at our discretion. It’s your responsibility to make sure the payment goes ahead on time through provided payment methods.
• If you think you’re not going to arrive on time, please contact your Service Provider and tell them when they can expect you. It’s your responsibility to ensure you’re on time and if you aren’t, we are not responsible for any associated costs (e.g. the cancellation of your Booking, or any fees the Service Provider may charge).
• As the person making the Booking, you are responsible for the actions and behaviour (in relation to the Travel Experience) of everyone in the group. You are also responsible for obtaining their permission before providing us with their personal data.

Cancellation Policies

• Cancellation policy may differ from property to property, exact cancellation/ refund policies of the property/reservation would be mentioned in the bottom cancellation policies section of the same page where service is listed.
• All properties/reservation follow either of 4 policies viz, Flexible, Moderate, Strict or Firm. (Learn more about them at Cancellation Policies)
• Until a reservation has been cancelled on our end, upon cancellation only the reservation cost will be refunded and the tax component will be deducted.
• If any cancellation is made at last moment upon reaching the property while all the services & amenities were provided as mentioned, the guest is bound to pay the pending amount of the reservation before leaving the property.
• Under certain unprecedented and unforeseen circumstances, a reservation would have to be cancelled from our end if things go wrong and the accomodation is not in serviceable condition due to natural calamities, extreme weather severities, electrical/ fire damage, legal issue or any other unanticipated reason for that matter. The time of the cancellation cannot be predicted due to the unpredictable nature of the situation.
• In any such case, a full refund will be issued( including all charges & taxes) along with a possibility to provide an alternative stay for accomodation.

Refund Policies

• If a guest is not satisfied with the accomodation during check-in, any partial/full refund can only be issued if there is a substantial/materialistic inaccuracy between the photos, services, amenities, etc. advertised and provided. A refund cannot be based on disliking a property or simply stating it to be different than advertised. COZINN’s terms of service and amenities provided at the property does not go beyond what was advertised prior to the booking and will not be responsible for any claim of a facility or service that was not mentioned prior.
• Only a partial refund and not a full refund will be approved in case of a discrepancy/inaccuracy or degraded quality of service provided at the stay. The amount of the partial refund/compensation will depend on the extent of inaccuracy/problem or disparity of service as compared to what was advertised. The amount of compensation/ partial refund will be determined by our own team by having a deeper & fair analysis of the situation.
• A full refund will only be issued in certain rare cases (only on our consent) if the accomodation was not provided at the same property, had major discrepancies, unable to accomodate all guests, not in serviceable condition or any other major problem and will completely be based on our discretion. Any such full refund will also accompany and instant/on-spot cancellation of the booking and delay in vacating the rooms might add up extra charges.
• Any concerns of refund/cancellation has to be raised right upon reaching the property during check-in and any such concerns will not be entertained after the guest has already checked in.
• If any refund is issued from our end, it will be credited within 5 to 10 working days to your original payment method.

Payment Policies

• The guest has to pay at least 50% of the total booking amount in order to confirm their reservation.
• The guest has to pay the pending amount before check-in on reaching the property.
• For room bookings of more than 7 nights, guests have to settle all outstanding payments on a weekly basis.
• Hotel will be unable to provide further accommodation prior to settlement of the outstanding amount.

Booking Confirmation Policies

• Once the prepayment is done, you are required to share a valid government-issued document along with an email address & booking name.
• An official confirmation mail containing all booking details along with a pdf bill/voucher will be shared on mail within 6-12 hours confirming the reservation.
• The exact pinned location of the property and manager/ caretaker’s contact will be shared only 48 hours before the checkin date.

Check-In & Check-Out Policy

• The check-in/check-out time will be strictly depending on the time mentioned before the booking or in the property details section.
• Early check-ins and Late check-out is subject to availability and cannot be confirmed in advance. Extra charges might apply as per property’s policy, which vary for properties.

Accomodation Specific Policies

• Some Accommodation may deny entry of visitors to rooms. Please confirm with the hotel before inviting visitors into the rooms.
• Accomodations reserve the right to admission and may deny admission to guests who are intoxicated, misbehave with staff, etc.

Booking Modification Policies

• Extensions of stay may be provided on currently published room rates, subject to availability.
• Same-unit extensions cannot be guaranteed. To prolong your stay, please make a new reservations at the same property, subject to availability. The reschedule of reservation is subject to availability.
• If any modifacition is made in an existing reservation( reducing days, number of guests/ rooms),the total amount will not be reduced (subject to availability and possibility). Compensation might be provided if and only possible from our end.

Your Responsibilities

You are responsible for your own acts and omissions and are also responsible for the acts and omissions of anyone you invite to join or provide access to any Accommodation or Experience. For example, this means: (i) you are responsible for leaving an Accommodation (and related personal property) in the condition it was in when you arrived, (ii) you are responsible for paying all Damage Claim amounts necessary to cover damage that you, your guest(s), or your pet(s) cause to an Accommodation, and (iii) you must act with integrity, treat others with respect and comply with applicable laws at all times. If you are booking for an additional guest who is a minor or if you bring a minor to a Host Service, you must be legally authorized to act on behalf of the minor and you are solely responsible for the supervision of that minor.

What We Do Not Account For

COZINN is just an online bookings aggregator platform and has no ownership in the property’s legal rights, responsibilities or any activity that takes place at the property. Our only job is to advertise properties online and send bookings to the property which are later a customer solely to the property.

• We do not account for any illegal, criminal, immoral or unethical activity that takes place at the property either by the guest or the property owner/staff. Any such activity or crime will completely be based and held responsible on the property owner’s or guest’s discretion and they solely will be accountable to law.
• We do not account for any loss of life, property/belongings, theft, robbery, physical damage, misbehaviour or any biased activity/behaviour that our guest/property owner faces during the reservation.

Accomodation Reservation

An Accommodation Reservation is a limited license to enter, occupy and use the Accommodation. The Host retains the right to re-enter the Accommodation during your stay, to the extent: (i) it is reasonably necessary, (ii) permitted by your contract with us, and (iii) consistent with applicable law. If you stay past checkout, the Host has the right to make you leave in a manner consistent with applicable law, including by imposing reasonable overstay penalties.

You may not exceed the maximum number of allowed Guests.

Booking

When you book a Listing, you are agreeing to pay all charges for your booking including the Listing price, applicable fees like COZINN’s service fee, offline fees, taxes and any other items identified during checkout (collectively, “Total Price”). When you receive the booking confirmation, a contract for Host Services (a “Reservation”) is formed directly between you and the Host. In addition to these Terms, you will be subject to, and responsible for complying with, all terms of the Reservation, including without limitation, the cancellation policy and any other rules, standards, policies, or requirements identified in the Listing or during checkout that apply to the Reservation. It is your responsibility to read and understand these rules, standards, policies, and requirements prior to booking a Listing.